ct9990 Privacy Policy

01Introduction

ct9990 ("we", "our", "us") operates the online sports betting and casino platform accessible at https://ct9990.app and any associated services (the "Platform"). As the operator of the Platform, ct9990 acts as the data controller in respect of personal information collected from users ("you", "your") in connection with their registration and use of ct9990's services.

We are committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Privacy Policy describes what data we collect, why we collect it, how we use it, how long we keep it, and what rights you have in relation to it.

This Privacy Policy should be read alongside the ct9990 Terms & Conditions, which govern your use of the Platform. Defined terms used but not defined in this Policy carry the meanings given to them in the Terms & Conditions.

02Personal Data We Collect

ct9990 collects personal data through your interactions with the Platform. The categories of data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on your identity document
• Date of birth (for age verification purposes)
• Pakistani mobile number (used as primary account identifier and for OTP delivery)
• Email address
• City of residence (e.g. Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad)
• Government-issued identity document details (CNIC, passport, or driving licence) where KYC verification is required

2.2 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and transaction references
• Payment method identifiers (e.g. JazzCash wallet number, Easypaisa number, bank account details for HBL, UBL, Meezan Bank, or Bank Alfalah)
• USDT wallet addresses where applicable
• Account balance history

2.3 Usage & Behavioural Data

• Betting history: sports events wagered on, bet amounts, odds accepted, outcomes
• Casino and slot game activity: games played, session duration, wager amounts
• Login timestamps, session duration, and device information
• Pages and features accessed within the Platform
• IP address and approximate geolocation derived from it

2.4 Communications Data

• Records of live chat conversations with ct9990 support agents
• Email correspondence with ct9990
• Support ticket content and resolution records

03How ct9990 Uses Your Data

ct9990 uses your personal data for the following purposes:

• Account Management: To create, verify, maintain, and secure your ct9990 account, including processing your ct9990 login, managing your profile, and communicating account-related information to you.
• Service Delivery: To process bets, settle wagers, execute deposits and withdrawals via JazzCash, Easypaisa, or bank transfer, and provide access to casino and slot games.
• Identity Verification & KYC: To comply with applicable know-your-customer requirements, verify your age (18+), and confirm that you are the rightful account holder.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, and other illegal or prohibited activities on the Platform.
• Responsible Gaming: To monitor account activity for signs of problem gambling, to enforce deposit limits and self-exclusion settings you have activated, and to comply with responsible gaming obligations.
• Customer Support: To respond to your support requests, resolve disputes, and maintain records of support interactions.
• Platform Improvement: To analyse aggregated usage patterns to improve the ct9990 Platform, fix technical issues, and develop new features that better serve Pakistani users.
• Legal Compliance: To meet ct9990's obligations under applicable laws, to respond to lawful requests from competent authorities, and to enforce ct9990's Terms & Conditions.

04Legal Basis for Processing

ct9990 processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to provide you with the ct9990 services you have registered for, including account management, bet processing, and payment handling.
• Legal Obligation: Processing required to comply with applicable laws, including KYC, anti-money laundering, and responsible gaming regulations.
• Legitimate Interests: Processing for fraud prevention, platform security, customer support, and service improvement, where ct9990's legitimate interests are not overridden by your data protection rights.
• Consent: Where ct9990 relies on your consent for specific processing activities (such as marketing communications), you may withdraw that consent at any time by contacting support or updating your account preferences.

05Data Sharing & Disclosure

ct9990 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data in the following limited circumstances:

5.1 Service Providers

ct9990 engages trusted third-party service providers to assist with platform operations, including payment processing partners (JazzCash, Easypaisa, banks), game software providers, identity verification services, and cloud infrastructure providers. These providers are contractually bound to process your data only on ct9990's instructions and to maintain appropriate security standards.

5.2 Legal & Regulatory Disclosure

ct9990 may disclose personal data to competent governmental, regulatory, or law enforcement authorities where required to do so by applicable law, court order, or regulatory direction. ct9990 will notify you of such disclosures where legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of ct9990's business or assets, your personal data may be transferred to the relevant successor entity. ct9990 will provide notice of such a transfer and the Privacy Policy of the successor entity prior to your data being transferred.

5.4 Fraud Prevention Networks

ct9990 may share data with industry fraud prevention networks and organisations to detect and prevent fraudulent account activity, bonus abuse, and money laundering across the online gaming sector.

06Data Retention

ct9990 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and contractual obligations. Specific retention periods include:

• Account registration and identity data: retained for the duration of the account and for a minimum of five (5) years following account closure, in line with applicable anti-money laundering record-keeping requirements.
• Transaction and financial records: retained for a minimum of five (5) years from the date of the transaction.
• Bet history and game session records: retained for a minimum of three (3) years for dispute resolution and audit purposes.
• Customer support communications: retained for three (3) years from the date of the interaction.

Following the expiry of the applicable retention period, ct9990 will securely delete or anonymise your personal data in accordance with its data disposal procedures.

07Security Measures

ct9990 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit TLS/SSL encryption for all data transmitted between your device and ct9990's servers during ct9990 login and all Platform interactions.
• Encrypted storage of sensitive personal data at rest, including payment method details and identity document references.
• Role-based access controls limiting ct9990 staff access to personal data to those with a legitimate operational need.
• Two-factor authentication (2FA) available to all registered users as an optional additional account security layer.
• Regular security assessments and penetration testing of the ct9990 Platform infrastructure.
• Automatic session timeout on inactive ct9990 accounts to reduce the risk of unauthorised access on shared devices.

Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own ct9990 login credentials and for notifying ct9990 immediately if you suspect any unauthorised access to your account.

08Cookies & Tracking Technologies

ct9990 uses cookies and similar tracking technologies on the Platform. Cookies are small data files stored on your device that help ct9990 recognise you, maintain your session, and improve your experience. The types of cookies ct9990 uses include:

• Essential Cookies: Required for the Platform to function correctly, including maintaining your logged-in session after ct9990 login and processing bets. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Remember your preferences (such as language and display settings) to provide a more personalised experience.
• Analytics Cookies: Collect aggregated, anonymised data about how users navigate the ct9990 Platform to help us understand which features are used most and where improvements can be made.
• Security Cookies: Help ct9990 detect and prevent fraudulent activity and protect account security.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect your ability to use some features of the ct9990 Platform.

09Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by ct9990:

• Right of Access: You may request a copy of the personal data ct9990 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data in your ct9990 account.
• Right to Erasure: You may request deletion of your personal data in certain circumstances, subject to ct9990's legal retention obligations.
• Right to Restriction: You may request that ct9990 restrict the processing of your data in certain circumstances.
• Right to Data Portability: You may request a copy of certain personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact ct9990's support team via live chat in your account dashboard or by email at [email protected]. ct9990 will respond to all valid requests within a reasonable timeframe.

10Children's Privacy

ct9990's Platform and services are strictly intended for adults aged 18 and over. ct9990 does not knowingly collect personal data from individuals under the age of 18. If ct9990 becomes aware that personal data has been collected from a person under 18, that account will be immediately suspended, the data will be deleted, and any associated funds will be handled in accordance with ct9990's Terms & Conditions. If you believe a minor has registered on the ct9990 Platform, please notify us immediately via the contact details provided in Section 13.

11International Data Transfers

ct9990's servers and service providers may be located in jurisdictions outside Pakistan. Where your personal data is transferred to a country that does not provide the same level of data protection as Pakistan, ct9990 will ensure that appropriate safeguards are in place, such as contractual data protection clauses with the receiving party. By using the ct9990 Platform, you consent to the transfer of your personal data in accordance with this Privacy Policy.

12Changes to This Privacy Policy

ct9990 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, ct9990 will notify registered users via email or via a prominent notice on the Platform prior to the changes taking effect. The "Last updated" date at the top of this page will be revised accordingly. Continued use of the ct9990 Platform following any update to this Privacy Policy constitutes your acceptance of the revised terms.

13Contact & Data Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or ct9990's data handling practices, please contact us through the following channels:

• Email: [email protected] (plain text only – not a clickable link)
• Live Chat: Available 24/7 via your ct9990 account dashboard after logging in

ct9990 is committed to resolving any privacy concerns promptly and transparently. We will acknowledge all data-related enquiries within a reasonable timeframe.

© 2026 ct9990. All rights reserved. This Privacy Policy was last reviewed and updated on 1 June 2026.